Verified Australian Business
If you've been contacted by Powerpay Collect, it's because one of our trusted clients has asked us to help manage your account. We're an online, modern, digital debt collection agency, offering a fully online solution to help you take control of your finances privately and easily. We understand this can be unexpected — here's everything you need to know.
Bank-level data protection
Based in Australia
Working with leading brands
Payment plans available
Powerpay is an Australian payment and collections company. We help businesses manage outstanding accounts on their behalf. If you've received a message from us, it means one of our clients has asked us to assist with your account.
Powerpay is a registered Australian company (Powerpay Pty Ltd) that partners with well-known Australian lenders and service providers managing their payments and collections activities on non-payers.
We use bank-level encryption and comply with Australian privacy laws. Your personal information is handled securely and never shared with third parties.
Our goal isn't to pressure you — it's to help you find a manageable path to resolving your account. We offer flexible options that work for your situation.
Our Australian-based support team is available Monday to Friday, 8:30am - 4:00pm. You can reach us at
support@powerpay.solutions
Our customer support team is email based only. This enables us to assist customers in a timely manner and track the
progress of your requests.
We work with established, well-known businesses across Australia. If you have an outstanding account with any of these companies, they may have asked Powerpay Collect to help manage it.
Wage Advance Provider · Gold Coast, QLD
MyPayNow is one of Australia's leading pay-on-demand platforms, having advanced over $500 million to working Australians. As a principal partner of the Gold Coast Titans NRL team, they are a well-established and widely recognised brand trusted by hundreds of thousands of customers.
Short-Term Lender · Est. 1999 · QLD
Sunshine Loans is a well-known Queensland-based short-term lender that has been operating since 1999. They hold Australian Credit Licence No. 390556 and serve customers across the country, with a 4.4-star rating on Trustpilot from over 200 verified reviews.
Your account has been referred to us due to outstanding monies owed to the one of our clients. If you're unsure why your account has been referred to Powerpay Collect, please contact us.
We've made it as easy as possible for you to view your balance, choose a payment option, and get things sorted — on your terms.
You'll receive either an SMS or email (or both) from Powerpay Collect with a secure link to view your outstanding balance.
Pay in full, set up a payment plan that suits your budget, or contact us to discuss your circumstances — it's up to you.
We support direct debit, debit card, Apple Pay and more. Once your account is settled, you'll receive confirmation.
This may be sent via SMS or email (or both) receive your personalized offer link by:
• SMS
• Email
When you click the link, you'll be taken to a secure Powerpay Collect page where you can:
• View the outstanding balance
• See available payment plan options
• Review payment amounts and timelines
• Explore different repayment scenarios
• Leave the page and return later
Opening the link does not:
• Lock you into a plan
• Authorise any payment
• Notify your bank
It simply allows you to review your options.
Once you decide what plan works for you, you'll be asked to:
• Confirm your selected payment option
• Enter your payment details securely
• Authorise the agreement
Only at this stage — after confirmation — is a payment plan activated.
You are always shown a final summary before anything is processed
We operate under Australian law and are committed to treating every customer with fairness and respect.
You can request details about your account at any time, including who referred you and the amount outstanding.
If you're experiencing financial difficulty, please contact us as soon as possible so we can help you with your options.
Your personal information is handled in accordance with Australian Privacy Principles and is never sold or shared unnecessarily.
We follow responsible conduct guidelines. You'll never be harassed, threatened, or subjected to unfair pressure. Ever.
One of our clients - such as MyPayNow or Sunshine Loans - has identified an outstanding balance on your account. They have authorised Powerpay Collect to assist in managing and resolving this balance of their behalf.
Yes. Powerpay Collect is part of Powerpay Solutions, an Australian-based software company that automates collections and payments in one solution. Our offices are located in Australia, and we operate in accordance with all relevant regulations and industry standards.
No - Powerpay Collect is a legitimate company.
We understand that receiving contact about an outstanding balance can be unexpected, and it's important to feel
confident about who you're dealing with.
If you would like confirmation of our authorisation, you're welcome to contact our customer support team or the
original provider who referred the account to us.
We understand that everyone's financial situation is different.
We offer flexible repayment options, where customers can select their repayment amount/s, frequency and start date to
suit their affordability.
If the offer shown in your link isn't suitable, please contact our friendly support team - we'll work with you to find
an appropriate arrangement where possible.
We currently accept:
- Direct debit
- Debit or credit card
- Apple Pay
- Google Pay (coming soon)
- BPAY (available soon)
If you don't recognise the account, believe there may be an error, or would like more information about the balance,
please contact our customer support team as soon as possible.
Our team is here to assist and ensure the matter is handled accurately and fairly.
Our payment system uses secure encryption technology to protect your personal and payment information. If you are unsure about a link, you can contact our team directly before making payment. Powerpay and Powerpay Collect holds PCIDSS Level 1 - the highest level of PCI compliance
You can reach out to one of our customer support specialists at support@powerpay.solutions our office hours are Monday
to Friday between 8:30am-4:00pm AEST.
Our customer support team is email-only based. This enables us to assist customers in a timely manner and track the
progress of your requests.
Your details were provided to us by the original service provider (for example, MyPayNow or Sunshine Loans) for the purpose of managing the outstanding balance on your account. We handle all personal information in accordance with Australian privacy laws.
Click the link sent in our messaging and complete everything online or get in touch with our friendly team. We'll help you understand your balance and find a payment option that works for you.
Contact Us To Request Access